Terms & Conditions

Here are the purchasing and shipping terms and conditions for regular purchases and wholesale accounts. If you are interested in Exclusive dealer Terms please ask for details.

 

Individual Product Terms:

Placing Orders:

Orders may be placed by phone, fax, email, or in person during our regular hour of operation. All orders other than in store placed after 2:00 pm will be processed the next business day. We accept Visa, Master Card, Amex, Interact, & Cash. Sorry no Personal Cheques.

Pricing:

All prices are subject to change without notice. All prices are in Canadian dollars.

Shipping:

The carrier used is your choice as all shipments will go prepaid and will be billed to your final order total. Once we have received your order we will supply you with a quote/s from your carrier/s of choice or our recommendation. You will then decide the Carrier and service that your order will go by. Because we recycle ALL of the shipping material that we receive we do not charge a nominal fee for shipping, basically you only pay for your products and your shipping charges.

We are not responsible for damages that may occur during shipping.

Returns:

No returns on Individual sized products.


Wholesale Product Terms:

Wholesale Credit:

All initial orders will require pre payment before processing.
Customers who wish to establish a net 30 day account must agree to these terms and fill out a credit application.
We reserve the right to refuse, Cancel or limit credit to any customer. We also reserve the right to refuse any orders.

Placing Orders:

Orders may be placed by phone, fax, emailed, or in person at any time. All orders placed after 2:00 pm will be processed the next business day. Verbal orders can be taken between 10am and 5pm. Monday to Friday Mountain Standard Time. Minimum dollar amount for wholesale orders is $50.00CAD, Orders for less will not be processed. We accept Visa, Master Card, Amex, Interact, Cash, Company cheques (sorry no personal cheques.

Shipping:
All orders will be shipped by UPS ground prepaid. The freight will then be added to your invoice or bill. You have the option of choosing a preferred carrier and service level at the time of ordering. This option is freight collect only.

Pricing:
All prices are subject to change without notice. You may request a quote or conformation of your order. Any pricing changes will be indicated at that time. All prices are in Canadian dollars.

Invoicing:

For customers with a net 30 day credit account, Invoices will be enclosed with your order as well as a packing slip. Statements will be sent monthly on past due accounts. A 2% service charge will be assessed to past due accounts.

Returns:

No returns on Individual sized products. Any claim must be reported within 5 days of receipt of goods. Our authorization is required for any and all returns. Items returned without our authorization will not be credited. We are not responsible for any damage caused by the carrier.

 

Contact Complex Skin with any questions or concerns.